Returns: Check the Order Stage First
A return is not automatic. The available action can depend on the order stage, seller acceptance, item condition and the current controls in your account.
Still being purchased
Open the order record and check whether a cancellation or refund action is currently offered.
At the warehouse
Compare the item with the order and inspection information. Keep packaging and evidence intact, then check the seller-dependent return option.
Already submitted internationally
Do not assume the domestic return process still applies. Use the parcel record and official support channel for the current case.
Before you confirm
Read the amount and destination of any refund shown in the interface. This guide deliberately publishes no fixed window, fee or processing time.